Outsourcing using PerformanceGuard

Whether you go with the idea of outsourcing or it is already running, PerformanceGuard is the right tool to keep an eye on the delivery

Are you considering jumping on the outsourcing bandwagon?

50 per cent of all surveyed Danish companies expect to increase their use of outsourcing in the coming years.

Their reasons are:

they wish to focus on their core business
cost reduction
they are looking for flexible, scalable services

"We are thinking of outsourcing"

If you are thinking of outsourcing part of your operations, it would make good sense to involve PerformanceGuard before you get started.

"We already use outsourcing"

If you are already involved and have chosen to outsource parts of your operations to external service providers, it makes good sense to let PerformanceGuard be your watchdog.

Should PerformanceGuard keep an eye on your external suppliers?

Internal and external

CapaSystems has experience with measurements of both internal operations and operation by external suppliers

Objective measurements

You will receive objective measurements of the speed with which your external suppliers deliver

Before and after measurements

“Before and after” measurements will give you a good idea of whether the supplier’s performance is acceptable

Delivery as agreed

You will be able to monitor on an ongoing basis whether any requested improvements are actually delivered as agreed

Total overview

You can monitor on an ongoing basis whether what you were promised when signing the contract is actually being delivered – all the time

Experienced consultants

CapaSystems’ experienced consultants can help you assess whether systems currently outsourced live up to acceptable requirements

I would like to know more about that

Did you know…

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that 62% of surveyed Danish companies indicate a desire to focus on their core business as the main reason for outsourcing?

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that Denmark and the other Nordic countries are more or less in the middle of the field compared to other EU countries when looking at the degree of outsourcing?

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that the degree of satisfaction with the main external service suppliers in Denmark has dropped a bit compared to previous years?

“PerformanceGuard is a vital tool in our work with outsourcing suppliers. As a customer, we are capable of showing objective measurements of the speed of the provided service, which makes PerformanceGuard a decisive factor in situations where the supplier does not quite meet the agreed requirements..”

Mikael Munkløv, Problem Manager, Copenhagen Municipality, Koncern IT

“PerformanceGuard is an ideal tool for “before and after” measurements. That is why we have used it especially to guarantee that systems outsourced for operation by an outside supplier do not perform less well than before. The measurements are taken at the end user’s premises in order for us to ensure that the measurements of the internal operation are comparable to the measurements of the external operation.”

Kim Skotte Larsen, IT Architect, Herning Municipality

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"From operations to strategy"

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.