Outsourcing using PerformanceGuard

Whether you go with the idea of ​​outsourcing or it is already running, PerformanceGuard is the right tool to keep an eye on the delivery

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Pinpoint performance problems and avoid wasting time
Cast new light on Shadow IT

Are you considering jumping on the outsourcing bandwagon?

50 per cent of all surveyed Danish companies expect to increase their use of outsourcing in the coming years.

Their reasons are:

  • they wish to focus on their core business
  • cost reduction
  • they are looking for flexible, scalable services

"We are thinking of outsourcing"

If you are thinking of outsourcing part of your operations, it would make good sense to involve PerformanceGuard
before you get started.

"We already use outsourcing"

If you are already involved and have chosen to outsource parts of your operations to external service providers, it makes good sense to let PerformanceGuard be your watchdog.

Should PerformanceGuard keep an eye on your external suppliers?

Internal and external

CapaSystems has experience with measurements of both internal operations and operation by external suppliers

Objective measurements

You will receive objective measurements of the speed with which your external suppliers deliver

Before and after measurements

“Before and after” measurements will give you a good idea of whether the supplier’s performance is acceptable

Delivery as agreed

You will be able to monitor on an ongoing basis whether any requested improvements are actually delivered as agreed

Total overview

You can monitor on an ongoing basis whether what you were promised when signing the contract is actually being delivered – all the time

Experienced consultants

CapaSystems’ experienced consultants can help you assess whether systems currently outsourced live up to acceptable requirements

Did you know…

that 62% of surveyed Danish companies indicate a desire to focus on their core business as the main reason for outsourcing?

that Denmark and the other Nordic countries are more or less in the middle of the field compared to other EU countries when looking at the degree of outsourcing?

that the degree of satisfaction with the main external service suppliers in Denmark has dropped a bit compared to previous years?

“PerformanceGuard is a vital tool in our work with outsourcing suppliers.
As a customer, we are capable of showing objective measurements of the speed of the provided service, which makes PerformanceGuard a decisive factor in situations where the supplier does not quite meet the agreed requirements..”

Mikael Munkløv, Problem Manager, Copenhagen Municipality, Koncern IT

“PerformanceGuard is an ideal tool for “before and after” measurements. That is why we have used it especially to guarantee that systems outsourced for operation by an outside supplier do not perform less well than before. The measurements are taken at the end user’s premises in order for us to ensure that the measurements of the internal operation are comparable to the measurements of the external operation.”

Kim Skotte Larsen, IT Architect, Herning Municipality

See it live!

Let us show you, what CapaSystems can do for your company

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"From operations to strategy"

 

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.

 

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Download the free Whitepaper regarding Digital Employee Analytics

 

"Employees are (also) the real success factor in the digital era"

 

In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees.

Therefore, you need to incorporate the Employee Experience, which includes all aspects of the relation between the employee and the employer.

 

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Download the free Whitepaper

 

"How to select the right software provider"

 

Software providers abound, and very likely they will call you again and again wanting to present their solutions.

CapaSystems has made a brief guide with concrete advice on what you need to be aware of when you contemplate switching software providers or wish to integrate a new system in your organization.

 

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Download a free Whitepaper regarding the CIOs role in the future

 

"CIO as business developer"

 

It is crucial that businesses’ CIOs are able to identify, select and evaluate the IT services that provide maximum insight and increase growth and productivity. That requires tools that provide up-to-date operational insight into services’ functionality and stability.

 

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User Experience

Download free whitepaper regarding performance issues and end user simulation

 

"Solve your performance issues with end user simulation"

 

A recent study showed that Danish employees waste an average of 144 hours a year on slow computers. To a company of 500 employees, that is hundreds of thousands of Danish kroner. This whitepaper describes how you can minimise waiting time by having your IT provider comply with your service agreements.

 

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Download free Whitepaper from CapaSystems regarding performance issues and how to awoid wasting time

 

"Analyze infrastructure and use time efficiently"

 

Performance problems and long login times can easily cost businesses and organizations time that corresponds to several full-time jobs every year. It can be hard to identify the roots of the problems with traditional solutions.

End-user performance monitoring, however, provides an overview that covers the entire infra-structure – from end users to network and server applications. That provides an accurate, factual basis for correcting current problems and for nipping future problems in the bud.

 

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Download free whitepaper regarding BYOD

 

"Bring Your Own Device?"

 

Mix of personal and business applications on same IT devices makes IT departments worry.

But what about the security of your company in this universe of personal and business apps provided by a Bring Your Own Device (BYOD) culture?

 

 

 

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Download free whitepaper regardingShadow IT

 

"Cast new light on Shadow-IT"

 

It’s a challenge when employees and business units purchase technology and IT services without involving the IT department. You easily lose perspective of finances, agreements and where important information is located –and if you’re not able to name who’s responsible for support from day one, a service outage risks being interpreted as internal trouble, even though the IT department has nothing to do with it.

 

 

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Download free whitepaper regarding security

 

"3 steps to secure the company against data sheft"

 

It is said that a chain is only as strong as its weakest link. Therefore, your weakest link in the IT systems will have to be properly secured. Here are our suggestions for three things that can secure your IT infrastructure.

 

 

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