Performance Analytics using PerformanceGuard

Have you considered what makes your IT systems slow?
Stop spending hours each day trying to find the applications and processes that steal resources from your end users’ computers – let the overview unfold using PerformanceGuard

Citrix Monitoring
PerformanceGuard Enterprise Edition
PerformanceGuard AutoSteps
3 steps to secure the company against data theft
Bring Your Own Device leads to sleepless nights
Are you going to select new software?
From Operations To Strategy - Because Time Matters
Solve your performance issues with end user simulation
Crucial that CIOs of the future understand business needs
Employees are (also) the real success factor in the digital era
Pinpoint performance problems and avoid wasting time
Cast new light on Shadow IT

Proactive troubleshooting in the IT Operation

When it is difficult for Service Desk to find the root of the end users’ problems, Performance Analytics is the way to collect objective performance data. This gives Service Desk the full general view of the situation. That enables them to act on facts rather than on emotions.

The IT operations department usually does not find infrastructure problems until the end users complain.

That causes downtime and affects productivity, and the IT operations department has to spend resources on troubleshooting rather than managing infrastructure.

PerformanceGuard allows the IT organisation to be proactive and handle the challenges before they lead to downtime.

PerformanceGuard allows you to:

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analyze performance on the end user's computer - CPU and memory usage, disk I/O, boot and login times

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measure response times between the computer and the applications used by the user

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get an overview of the Citrix performance across the server farm

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continuously collect Windows Performance Counters

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make 24/7 monitoring of specific applications with automated user simulation

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gather everything on dashboards in real time

"With PerformanceGuard we are able to pinpoint specific problems in our infrastructure very quickly and without the need for external consultants…"

Allan Christiansen, Head of Infrastructure, the Capital Region of Denmark, Center for IT, Medico and Telephony

"Very soon PerformanceGuard provided enough value for us to invest in it..."

Søren Morthorst, Service Level Manager, Corporate Service Center of Copenhagen City

With data from PerformanceGuard, IT gets a powerful tool to run:

Change Management

Insight into the user experience and the network performance before, during and after a change has been made

IT Management

SLA reporting by application, location or event category as well as upgrade planning of hardware and resources

IT Operation

Performance status on critical applications (both in the cloud and on-premises) based on user activity in real time 

Service Desk

Data drawn directly to the end user’s computer for quick troubleshooting. Integration with ServiceNow

Network Management

Network latency and availability per subnet (based on ping or trace route)

Digital Experience Analytics

Optimisation of employee satisfaction and efficiency

Read more >>

New Features in PerformanceGuard

Web Timer for Google Chrome

It is now possible to measure web page load times in Google Chrome. PerformanceGuard does already measure in Internet Explore.

The end user can view the measured time directly in the browser – this feature can be disabled in the configuration if you don’t want the end users to be distracted by this feature.

Performance Index

It is often difficult to remember what a good response time is for every application. With the new Performance Index, the response times are indexed against the normal behavior.

This is a great tool for management to gain insight into IT operations – simply and quickly.

Application Sunburst

With the further development of the existing Location Sunburst, it is now possible to select a location and see activity and performance impact for all applications used from the select location.

At the same time, applications can be grouped and thus significantly simplify the overview.

Guest access to dashboards

It is now possible to grant guest access to a single dashboard with no access to other dashboards or functionalities. The guest access is provided with a link to the dashboard and an access token specific for that dashboard.

This is useful when e.g. Application Owners wish to get a view of the performance on their applications but should not have access to view other possibly sensitive data in PerformanceGuard.

PerformanceGuard Main Features

PerformanceGuard AutoSteps

We can add PerformanceGuard AutoSteps to your existing installation in a matter of minutes, giving you both synthetic and real end user analytics.

Read more >>

Integration to ServiceNow and Matrix42

PerformanceGuard offers integration to popular servicedesk tools like ServiceNow and Matrix 42 ServiceDesk.

It’s allowing your employees to access the valuable information in PerformanceGuard directly in the tool they use every day.

Network latencies and Network measurements

PerformanceGuard can continuously measure latencies between end users’ computers and important components of your infrastructure.

Response times experienced by end users are often reported in a subjective light; typically when performance is poor.

Citrix

PerformanceGuard provides you with an overview of Citrix performance across your server farm. PerformanceGuard measures Citrix performance directly on the Citrix servers, allowing you to view information about any Citrix session – even when end users connect via devices that you do not personally manage.

Computer measurements

Get objective performance information on the end users’ computers:

  • CPU and memory usage
  • disk I/O
  • boot and log in times
  • and much more

Windows Performance Counters

Windows Performance Counters are extremely important for troubleshooting on Windows computers, but collecting this type of information.

With PerformanceGuard, you can continuously collect all the requested Windows Performance Counters from all relevant computers.

See it live!

Let us show you, what CapaSystems can do for your company

Download the free Whitepaper

 

"From operations to strategy"

 

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.

 

Download the free Whitepaper from CapaSystems and read more...

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Download the free Whitepaper regarding Digital Employee Analytics

 

"Employees are (also) the real success factor in the digital era"

 

In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees.

Therefore, you need to incorporate the Employee Experience, which includes all aspects of the relation between the employee and the employer.

 

Download the free Whitepaper from CapaSystems and read more...

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Download the free Whitepaper

 

"How to select the right software provider"

 

Software providers abound, and very likely they will call you again and again wanting to present their solutions.

CapaSystems has made a brief guide with concrete advice on what you need to be aware of when you contemplate switching software providers or wish to integrate a new system in your organization.

 

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Download a free Whitepaper regarding the CIOs role in the future

 

"CIO as business developer"

 

It is crucial that businesses’ CIOs are able to identify, select and evaluate the IT services that provide maximum insight and increase growth and productivity. That requires tools that provide up-to-date operational insight into services’ functionality and stability.

 

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User Experience

Download free whitepaper regarding performance issues and end user simulation

 

"Solve your performance issues with end user simulation"

 

A recent study showed that Danish employees waste an average of 144 hours a year on slow computers. To a company of 500 employees, that is hundreds of thousands of Danish kroner. This whitepaper describes how you can minimise waiting time by having your IT provider comply with your service agreements.

 

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Download free Whitepaper from CapaSystems regarding performance issues and how to awoid wasting time

 

"Analyze infrastructure and use time efficiently"

 

Performance problems and long login times can easily cost businesses and organizations time that corresponds to several full-time jobs every year. It can be hard to identify the roots of the problems with traditional solutions.

End-user performance monitoring, however, provides an overview that covers the entire infra-structure – from end users to network and server applications. That provides an accurate, factual basis for correcting current problems and for nipping future problems in the bud.

 

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Download free whitepaper regarding BYOD

 

"Bring Your Own Device?"

 

Mix of personal and business applications on same IT devices makes IT departments worry.

But what about the security of your company in this universe of personal and business apps provided by a Bring Your Own Device (BYOD) culture?

 

 

 

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Download free whitepaper regardingShadow IT

 

"Cast new light on Shadow-IT"

 

It’s a challenge when employees and business units purchase technology and IT services without involving the IT department. You easily lose perspective of finances, agreements and where important information is located –and if you’re not able to name who’s responsible for support from day one, a service outage risks being interpreted as internal trouble, even though the IT department has nothing to do with it.

 

 

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Download free whitepaper regarding security

 

"3 steps to secure the company against data sheft"

 

It is said that a chain is only as strong as its weakest link. Therefore, your weakest link in the IT systems will have to be properly secured. Here are our suggestions for three things that can secure your IT infrastructure.

 

 

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