Capasystems

Customer Services

 

Capasystems Customer Service team is committed to delivering high technical support – in both Danish and English.

Visit CapaOne Portal

CapaSystems Customer Service Team

CapaSystems Customer Service Team are commited to delivering high technical support – in both Danish or English

Simon Toftedal Hansen

Simon Toftedal Hansen

Software Trainee

Max Olsen

Max Olsen

Consultant

Mikkel André Knop

Mikkel André Knop

Software Trainee

Ernst Bonde

Ernst Bonde

Senior Technical Support Engineer

CapaOne Portal – one point of contact

Access and manage all services at CapaSystems through CapaOne Portal.

Use a single login to:

  • Customer Services
  • Order of consultants
  • CapaFactory
  • CapaDrivers
  • CapaImages
  • CapaPacks
  • CapaOne
  • Contract overview
  • Documentation
  • CapaInstaller Forum

CapaOne Portal is only for customers of CapaSystems.

 

3 steps to secure the company against data theft
Bring Your Own Device leads to sleepless nights
Are you going to select new software?
From Operations To Strategy - Because Time Matters
Solve your performance issues with end user simulation
Crucial that CIOs of the future understand business needs
Employees are (also) the real success factor in the digital era
Pinpoint performance problems and avoid wasting time
Cast new light on Shadow IT

CapaSystems Technical Blog:

CapaSystems IT Consultants and CapaSystems Technical Support Engineers will regularly publish blog posts with technical tips

Respons Time Customer Services

If end user contacts support within normal working hours, Monday to Thursday from 8:30 am to 4:30 pm or Friday from 8:30 am to 4:00 pm (CET), CapaSystems A/S will strive to start solving the support task at the latest 24 hours after the request has been given.

If the company put the request forward outside the normal working hours, CapaSystems A/S will strive to start working on the task at the latest 8:30 am the second working day after receipt of the request.

To create cases in our Customer Service via CapaOne Portal or via Support e-mail, you must be registered in our system.

Supported releases

CapaSystems A/S supports the latest release of the product and one release back. CapaSystems may at any time require the customer to acquire the latest release and have the right to refuse support for un-supported releases. The Service & Support agreement does not cover package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.

Please be aware that without a valid Service & Support Agreement end-user has no rights to receive any Service & Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.

Customer Services

CapaSystems Customer Service Team are commited to delivering high technical support – in Danish or English – to the users of our products; CapaOne, CapaInstaller, Mobile Device Management, PerformanceGuard, CapaPacks, CapaDrivers, CapaImages and Package Creator.

It’s important that you have the feeling of being right in the center – thats why you can access product documentation, product download, release notes, roadmap, guides and articles via our wiki.

To create cases in our Customer Service via CapaOne Portal or via Support e-mail, you must be registered in our system.

By Helpdesk

All support calls should be logged via our Helpdesk using the support login, you received with your license certificate.

You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.

By Email

E-mail [email protected] on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).

The support can be given in English and Danish language.

By phone

Call us on +45 70 10 70 55 on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).

The support can be in English and Danish language.

See it live!

Let us show you, what CapaSystems can do for your company

10 + 3 =

Latest News