Capasystems
Customer Services
Capasystems Customer Service team is committed to delivering high technical support – in both Danish and English.
CapaSystems Customer Service Team
CapaSystems Customer Service Team are commited to delivering high technical support – in both Danish or English
Ernst Bonde
Senior Technical Support Engineer
Max Olsen
Technical Support Engineer
Mikkel André Knop
Software Trainee
Simon Toftedal Hansen
Software Trainee
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CapaOne Portal – one point of contact
Access and manage all services at CapaSystems through CapaOne Portal.
Use a single login to:
- Customer Services
- Order of consultants
- CapaFactory
- CapaDrivers
- CapaImages
- CapaPacks
- Contract overview
- Documentation
- CapaInstaller Forum
CapaOne Portal is only for customers of CapaSystems.
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CapaSystems Technical Blog:
CapaSystems IT Consultants and CapaSystems Technical Support Engineers will regularly publish blog posts with technical tips
Respons Time Customer Services
If end user contacts support within normal working hours, Monday to Thursday from 8:30 am to 4:30 pm or Friday from 8:30 am to 4:00 pm (CET), CapaSystems A/S will strive to start solving the support task at the latest 24 hours after the request has been given.
If the company put the request forward outside the normal working hours, CapaSystems A/S will strive to start working on the task at the latest 8:30 am the second working day after receipt of the request.
To create cases in our Customer Service via CapaOne Portal or via Support e-mail, you must be registered in our system.
Supported releases
CapaSystems A/S supports the latest release of the product and one release back. CapaSystems may at any time require the customer to acquire the latest release and have the right to refuse support for un-supported releases. The Service & Support agreement does not cover package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.
Please be aware that without a valid Service & Support Agreement end-user has no rights to receive any Service & Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.
Customer Services
CapaSystems Customer Service Team are commited to delivering high technical support – in Danish or English – to the users of our products; CapaInstaller, CapaInstaller MDM, PerformanceGuard, CapaPacks, CapaDrivers, CapaImages and Package Creator.
It’s important that you have the feeling of being right in the center – thats why you can access product documentation, product download, release notes, roadmap, guides and articles via our wiki.
To create cases in our Customer Service via CapaOne Portal or via Support e-mail, you must be registered in our system.
By Helpdesk
All support calls should be logged via our Helpdesk using the support login, you received with your license certificate.
You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.
By Email
E-mail support@capasystems.com on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).
The support can be given in English and Danish language.
By phone
Call us on +45 70 10 70 55 on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).
The support can be in English and Danish language.
See it live!
Let us show you, what CapaSystems can do for your company
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