CapaInstaller Case Study
“Click to install”
The Struer Municipality’s IT Department has a common thread that runs through and binds all of the Municipality’s endpoints together. This common thread is referred to as “end-user convenience.”
Company Name: Struer Municipality
Customer since: 2018
The Municipality has been CapaSystems’ client since 2018. Throughout this time, they have been using CapaInstaller and have continuously purchased Mobile Device Management and CapaPacks, CapaImages and CapaDrivers as additional services.
Therefore, it also came entirely as a matter of course for the Municipality’s IT Department to contact CapaSystems directly when they had to re-saddle and choose an entirely new supplier because of problems with the delivery of brand-new computers for all teachers and students.
A solution you can count on
– We had not used Dynabooks before, which is why we had to test the selected computer on all parameters. Since these are computers meant, among other things, for children, the requirements are, after all, quite substantial — the computer needs to be able to handle being dropped (repeatedly) or being buried deep down in a duvet without burning up. However, the model turned out to be a tough little thing. So the only question was whether CapaInstaller would be able to handle it, explains Jakob Kusk, IT consultant at the Struer Municipality, who received the following answer from CapaSystems:
– This is a model that we have not worked with before, but I am sure that we will figure it out.
A demo was sent to CapaSystems’ department in Skanderborg so they could test a complete roll-out. And it ended up yet another box they could tick off.
– This is one of the reasons why we use CapaSystems’ solutions. The products are easy to work with, and support is always easy to get hold of when we want to talk to them. It makes a big difference to us that the guys at CapaSystems listen and that we can always find the right path together, continues Jakob Kusk.
The members of the IT Department visited every one of the Municipality’s schools — including the docked Marilyn Anne School Ship — and handed out new computers to all students and teachers. Mind you, if they handed in their “old” computers and power supply units. This was, you see, the only condition since the old computers had, in a sustainable mindset, already been resold to a broker. With a new computer at their fingertips, everyone could now turn them on, log in directly and start tapping immediately. All computers were 100% pre-installed, updated, and available for immediate use.
– This has been a truly remarkable experience. The roll-out itself functioned to the optimum, and the addition of all computers to CapaInstaller has facilitated our central administration. We can always be confident that we can deal with each individual computer with just a couple of keystrokes — updating drivers and bios and optimizing security. If a student moves to another school, we move the “computer” in CapaInstaller. Thus, each student can keep their own computer and, upon moving, will experience that they are part of the new school’s network — from Day 1, concludes the Head of the IT and Digitalisation Department, Vagn Orht.
So we are back to the common thread. End-user convenience at the Struer Municipality is quite simply also a convenience for their IT Department.
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