Waiting time is a big problem to many Danish companies. In fact, it is a huge problem. Waiting time costs Danish companies billions of Danish kroner each year.

In step with companies becoming ever more digital, slow networks and bad hardware are the cause of an increasing part of the problem.

However, when an employee or user calls in because ‘the system’ is slow, it is not always easy to localise the problem. In this article, we have therefore made a list of the places where the problems most often occur.

But first, let’s take a look at when an IT system is too slow.

When is the system too slow?

To be able to answer whether your system is too slow, there are some rules of thumb to use as basis. We look at how long it may take from when an inquiry is made until the user receives a reply. From click to action.

The waiting time tolerance varies depending on the type of inquiry. That is what the user needs:

  • File server – The response time should be less than 10 milliseconds
  • Domain Controller (DC) – The response time should be less than 10 milliseconds
  • Name server for domain (DNS) – The response time should be less than 50 milliseconds
  • MS SQL database – The response time should be less than 10 milliseconds
  • Citrix – Latency should be less than 200 milliseconds

It doesn’t sound like much, and it kind of isn’t. By way of comparison, 100 milliseconds are more or less equivalent to the time it takes to blink.

However, the measurements should be seen in a wider context. For example, the opening of a network drive requires anything from 10 to 100 or more inquiries over the network – one single user action will therefore have to wait somewhat longer than the values measured.

Find the roof of the speed issues

If you experience a waiting time that is too long, there may be many explanations. Some of the speed bumps might be in your internal IT system. Other bumps may be with the IT providers if you use an external server hosting.

The figure shows a typical IT infrastructure at a company with 200-1000 employees. We are looking at situations where a user contacts support and says that the system is slow. The troubleshooting can then begin.

In the example above, the issue is with the application server. However, it might as well have been with one of the other steps.

Let’s take a look at the issues that are often internally with the company, meaning the first two steps in the figure.

Typical causes of speed issues placed with your company

In the internal IT infrastructure, long waiting times are often linked to hardware that is old or that hasn’t been updated. Other times, it is simply a matter of the users having too many things running at the same time.

‘We sometimes see a user using Outlook, a CRM system, 15 browser windows and four other programmes at the same time. Many programmes synchronise continuously and are therefore always in contact with one or more servers. That takes power from the machine. You therefore risk that either the CPU or your RAM cannot keep up,’ says Arne Skovhaug, head of Business Development at CapaSystems.

To avoid waiting times for your employees or users, you should be in control of the following. Let’s start close to the employee:

  • Are too many programmes and tabs running at the same time? Is the CPU overloaded?
  • Is the hard disk at the employee’s computer almost full? There should be a minimum of 15 % space available.
  • Have the RAM blocks been upgraded so that they can manage heavy programmes?
  • How big is the bandwidth of the network card? There is a big difference between a 100 mbps and a 1 gbps card.

If we take a look at the network cards, issues might occur if you think you have a 1 gbps card but the card has been configured to run at max. 100 mbps.

Let’s move away from the computer and on to your Wi-Fi:

  • How far is the employee from the nearest network point (AccessPoint or Router), and how many users are on it?
  • Has your Wi-Fi been configured correctly?
  • Is the Wi-Fi connection powerful enough?

If the issue has not been solved after you have checked your internal IT infrastructure, it’s time to take a look at your external providers.

Typical causes of waiting time placed with the IT provider

It is often more difficult to get a general idea of IT issues that are placed with your providers. However, there are a number of questions to ask your IT provider to find the cause of the waiting time.

For example, ask your provider these questions:

  • Do some of your servers manage worse or better than others? Why?
  • Which data do we store on traditional hard disks, and which data do we store on SSD disks?
  • Has the server hardware been upgraded sufficiently, and has it been updated with the most recent firmware?
  • How are the inquiries distributed across servers (load balance)?

By having these questions answered, you can localise the place of the issue in the IT infrastructure beyond your company. By way of comparison, you can set up a best-case scenario:

‘If all servers were running as well as the most functional server, how many working hours would we save? The goal must be to optimise all servers so that they run as well as the best of them’, says Arne Skovhaug.

By watching closely how the users use the IT systems, you can stop the issues and minimise the users’ waiting time already before they contact you.

With a good understanding and the proper action, you can help your company save lots of money in lost work.

Download the free Whitepaper

 

"From operations to strategy"

 

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download the free Whitepaper regarding Digital Employee Analytics

 

"Employees are (also) the real success factor in the digital era"

 

In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees.

Therefore, you need to incorporate the Employee Experience, which includes all aspects of the relation between the employee and the employer.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download the free Whitepaper

 

"How to select the right software provider"

 

Software providers abound, and very likely they will call you again and again wanting to present their solutions.

CapaSystems has made a brief guide with concrete advice on what you need to be aware of when you contemplate switching software providers or wish to integrate a new system in your organization.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download a free Whitepaper regarding the CIOs role in the future

 

"CIO as business developer"

 

It is crucial that businesses’ CIOs are able to identify, select and evaluate the IT services that provide maximum insight and increase growth and productivity. That requires tools that provide up-to-date operational insight into services’ functionality and stability.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

User Experience

Download free whitepaper regarding performance issues and end user simulation

 

"Solve your performance issues with end user simulation"

 

A recent study showed that Danish employees waste an average of 144 hours a year on slow computers. To a company of 500 employees, that is hundreds of thousands of Danish kroner. This whitepaper describes how you can minimise waiting time by having your IT provider comply with your service agreements.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free Whitepaper from CapaSystems regarding performance issues and how to awoid wasting time

 

"Analyze infrastructure and use time efficiently"

 

Performance problems and long login times can easily cost businesses and organizations time that corresponds to several full-time jobs every year. It can be hard to identify the roots of the problems with traditional solutions.

End-user performance monitoring, however, provides an overview that covers the entire infra-structure – from end users to network and server applications. That provides an accurate, factual basis for correcting current problems and for nipping future problems in the bud.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regarding BYOD

 

"Bring Your Own Device?"

 

Mix of personal and business applications on same IT devices makes IT departments worry.

But what about the security of your company in this universe of personal and business apps provided by a Bring Your Own Device (BYOD) culture?

 

 

 

Download the white paper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regardingShadow IT

 

"Cast new light on Shadow-IT"

 

It’s a challenge when employees and business units purchase technology and IT services without involving the IT department. You easily lose perspective of finances, agreements and where important information is located –and if you’re not able to name who’s responsible for support from day one, a service outage risks being interpreted as internal trouble, even though the IT department has nothing to do with it.

 

 

Download the Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regarding security

 

"3 steps to secure the company against data sheft"

 

It is said that a chain is only as strong as its weakest link. Therefore, your weakest link in the IT systems will have to be properly secured. Here are our suggestions for three things that can secure your IT infrastructure.

 

 

Download the Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.