When was the last time you had work done out of house?

Outsourcing IT tasks is becoming increasingly common, and taking some of the pressure off your IT department by using external suppliers to handle things is quite all right. However, you need to consider which things to outsource.

Use this article as a simple guiding principle before outsourcing your next IT function.

You should outsource this

#1 Tedious work

Tedious and monotonous tasks are more often than not neither interesting nor value-adding. Lucky for you, there are companies that earn a living from doing such tasks.

You are guaranteed to find a handful of tedious tasks if you scrutinise your IT department. We often find that for example patching and upgrading are some of the major time-consuming tasks in the IT department. The same applies to setting up and installing software in new devices – something that most companies do once every three or four years when the machinery is replaced or as an ongoing task that constantly takes time away from the department.

Outsourcing such tasks often makes sense as they can be handled quicker, cheaper and better by a specialised supplier.

#2 Non-essential work

Ask yourself: ‘Which service does our IT department exist to provide?”

Is your primary function user support? Software development? Or to offer protection against hacker attacks? To put it in a nutshell: all other tasks than your primary function can be done out of house.

Obviously, it’s a matter of finding a balance where the extra administration and bureaucracy that come with outsourcing do not exceed the scope of the task. However, the minute a task that is not your primary function starts taking up a lot of your time, it often pays to look for an external supplier.

You should keep this in your department

#1: Your core service

It might seem obvious. Even so, some IT departments fall into the trap of outsourcing their core task.

But why not simply outsource everything if you have received an appealing quote from a supplier?

Sending your core service to an external supplier is a challenge as you lose control of the end result. You make quality assurance difficult and lose the possibility of marking the service with your expertise.

Therefore: identify your core service and keep it in your department so that you can vouch for the quality.

#2: Data

Do you also find it somewhat difficult to grasp the consequences of the General Data Protection Regulation? You’re not alone. We won’t turn this into a GDPR article, but keeping your data close might be a good idea.

Outsourcing data processing not only involves a number of legal obligations; it also increases the risk of data breaches. When your data is spread across several companies – your own and your suppliers’ companies – you also create more doors that ill-disposed persons can open.

Losing control is an inevitable part of outsourcing, and you don’t want to lose control of something as vulnerable as your data. Unfortunately, hacking and malware attacks have become more common during the last few years. Keep your data secure, and choose only a few and carefully selected partners to whom you outsource data processing.

Although having extensive tasks done out of house might be nerve-racking, it might be the right decision if your supplier is specialised. Outsourcing tedious and non-essential tasks buys you time to provide your core service. The right measures make it possible for you to lift your IT service without adding extra resources.

Download the free Whitepaper

 

"From operations to strategy"

 

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download the free Whitepaper regarding Digital Employee Analytics

 

"Employees are (also) the real success factor in the digital era"

 

In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees.

Therefore, you need to incorporate the Employee Experience, which includes all aspects of the relation between the employee and the employer.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download the free Whitepaper

 

"How to select the right software provider"

 

Software providers abound, and very likely they will call you again and again wanting to present their solutions.

CapaSystems has made a brief guide with concrete advice on what you need to be aware of when you contemplate switching software providers or wish to integrate a new system in your organization.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download a free Whitepaper regarding the CIOs role in the future

 

"CIO as business developer"

 

It is crucial that businesses’ CIOs are able to identify, select and evaluate the IT services that provide maximum insight and increase growth and productivity. That requires tools that provide up-to-date operational insight into services’ functionality and stability.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

User Experience

Download free whitepaper regarding performance issues and end user simulation

 

"Solve your performance issues with end user simulation"

 

A recent study showed that Danish employees waste an average of 144 hours a year on slow computers. To a company of 500 employees, that is hundreds of thousands of Danish kroner. This whitepaper describes how you can minimise waiting time by having your IT provider comply with your service agreements.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free Whitepaper from CapaSystems regarding performance issues and how to awoid wasting time

 

"Analyze infrastructure and use time efficiently"

 

Performance problems and long login times can easily cost businesses and organizations time that corresponds to several full-time jobs every year. It can be hard to identify the roots of the problems with traditional solutions.

End-user performance monitoring, however, provides an overview that covers the entire infra-structure – from end users to network and server applications. That provides an accurate, factual basis for correcting current problems and for nipping future problems in the bud.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regarding BYOD

 

"Bring Your Own Device?"

 

Mix of personal and business applications on same IT devices makes IT departments worry.

But what about the security of your company in this universe of personal and business apps provided by a Bring Your Own Device (BYOD) culture?

 

 

 

Download the white paper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regardingShadow IT

 

"Cast new light on Shadow-IT"

 

It’s a challenge when employees and business units purchase technology and IT services without involving the IT department. You easily lose perspective of finances, agreements and where important information is located –and if you’re not able to name who’s responsible for support from day one, a service outage risks being interpreted as internal trouble, even though the IT department has nothing to do with it.

 

 

Download the Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download free whitepaper regarding security

 

"3 steps to secure the company against data sheft"

 

It is said that a chain is only as strong as its weakest link. Therefore, your weakest link in the IT systems will have to be properly secured. Here are our suggestions for three things that can secure your IT infrastructure.

 

 

Download the Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.