CapaSystems
Support

It’s important that you have the feeling of being right in the center

By Helpdesk

All support calls should be logged via our Helpdesk using the support login, you received with your license certificate.

You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.

By Email

E-mail support@capasystems.com on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).

The support can be given in English and Danish language.

By phone

Call us on +45 70 10 70 55 on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).

The support can be in English and Danish language.

CapaSystems Support

CapaSystems Support Team are commited to delivering high technical support – in Danish or English – to the users of our products; CapaInstaller, CapaInstaller MDM, PerformanceGuard, CapaPacks and Package Creator.

It’s important that you have the feeling of being right in the center – thats why you can access product documentation, product download, release notes, roadmap, guides and articles via our wiki.

Respons Time Support

If end user contacts support within normal working hours, Monday to Thursday from 8:30 am to 4:30 pm or Friday from 8:30 am to 4:00 pm (CET), CapaSystems A/S will strive to start solving the support task at the latest 24 hours after the request has been given.

If the company put the request forward outside the normal working hours, CapaSystems A/S will strive to start working on the task at the latest 8:30 am the second working day after receipt of the request.

Supported releases

CapaSystems A/S supports the latest release of the product and one major release back. If latest release is 3.5, CapaSystems A/S supports only back to release 2.x. CapaSystems A/S has the right to refuse support on un-supported product versions and refer the end-user to acquire the latest release. The Service & Support agreement does not cover package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.

Please be aware that without a valid Service & Support Agreement end-user has no rights to receive any Service & Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.

See it live!

Let us show you, what CapaSystems can do for your company

Download the free Whitepaper

 

"From operations to strategy"

 

You’re very likely facing this every day—a requirement for increased automation throughout the organization in order to raise competitiveness and also increase user satisfaction. That’s a difficult balancing act, and only few people succeed.

 

Download the free Whitepaper from CapaSystems and read more...

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Download the free Whitepaper regarding Digital Employee Analytics

 

"Employees are (also) the real success factor in the digital era"

 

In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees.

Therefore, you need to incorporate the Employee Experience, which includes all aspects of the relation between the employee and the employer.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download the free Whitepaper

 

"How to select the right software provider"

 

Software providers abound, and very likely they will call you again and again wanting to present their solutions.

CapaSystems has made a brief guide with concrete advice on what you need to be aware of when you contemplate switching software providers or wish to integrate a new system in your organization.

 

Download the free Whitepaper from CapaSystems and read more...

Thank you for signing up. You will receive a link to our free Whitepaper in your inbox.

Download a free Whitepaper regarding the CIOs role in the future

 

"CIO as business developer"

 

It is crucial that businesses’ CIOs are able to identify, select and evaluate the IT services that provide maximum insight and increase growth and productivity. That requires tools that provide up-to-date operational insight into services’ functionality and stability.

 

Download the free Whitepaper from CapaSystems and read more...

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User Experience

Download free whitepaper regarding performance issues and end user simulation

 

"Solve your performance issues with end user simulation"

 

A recent study showed that Danish employees waste an average of 144 hours a year on slow computers. To a company of 500 employees, that is hundreds of thousands of Danish kroner. This whitepaper describes how you can minimise waiting time by having your IT provider comply with your service agreements.

 

Download the free Whitepaper from CapaSystems and read more...

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Download free Whitepaper from CapaSystems regarding performance issues and how to awoid wasting time

 

"Analyze infrastructure and use time efficiently"

 

Performance problems and long login times can easily cost businesses and organizations time that corresponds to several full-time jobs every year. It can be hard to identify the roots of the problems with traditional solutions.

End-user performance monitoring, however, provides an overview that covers the entire infra-structure – from end users to network and server applications. That provides an accurate, factual basis for correcting current problems and for nipping future problems in the bud.

 

Download the free Whitepaper from CapaSystems and read more...

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Download free whitepaper regarding BYOD

 

"Bring Your Own Device?"

 

Mix of personal and business applications on same IT devices makes IT departments worry.

But what about the security of your company in this universe of personal and business apps provided by a Bring Your Own Device (BYOD) culture?

 

 

 

Download the white paper from CapaSystems and read more...

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Download free whitepaper regardingShadow IT

 

"Cast new light on Shadow-IT"

 

It’s a challenge when employees and business units purchase technology and IT services without involving the IT department. You easily lose perspective of finances, agreements and where important information is located –and if you’re not able to name who’s responsible for support from day one, a service outage risks being interpreted as internal trouble, even though the IT department has nothing to do with it.

 

 

Download the Whitepaper from CapaSystems and read more...

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Download free whitepaper regarding security

 

"3 steps to secure the company against data sheft"

 

It is said that a chain is only as strong as its weakest link. Therefore, your weakest link in the IT systems will have to be properly secured. Here are our suggestions for three things that can secure your IT infrastructure.

 

 

Download the Whitepaper from CapaSystems and read more...

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