All support calls should be logged via our Helpdesk using the support login, you received with your license certificate.
You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.
Call us on +45 70 10 70 55 on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET).
The support can be in English and Danish language.
CapaSystems Support Team are commited to delivering high technical support – in Danish or English – to the users of our products; CapaInstaller, CapaInstaller MDM, PerformanceGuard, CapaPacks and Package Creator.
It’s important that you have the feeling of being right in the center – thats why you can access product documentation, product download, release notes, roadmap, guides and articles via our wiki.
Respons Time Support
If end user contacts support within normal working hours, Monday to Thursday from 8:30 am to 4:30 pm or Friday from 8:30 am to 4:00 pm (CET), CapaSystems A/S will strive to start solving the support task at the latest 24 hours after the request has been given.
If the company put the request forward outside the normal working hours, CapaSystems A/S will strive to start working on the task at the latest 8:30 am the second working day after receipt of the request.
CapaSystems A/S supports the latest release of the product and one major release back. If latest release is 3.5, CapaSystems A/S supports only back to release 2.x. CapaSystems A/S has the right to refuse support on un-supported product versions and refer the end-user to acquire the latest release. The Service & Support agreement does not cover package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.
Please be aware that without a valid Service & Support Agreement end-user has no rights to receive any Service & Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.
See it live!
Let us show you, what CapaSystems can do for your company