CapaInstaller Case Study
The Municipality of Sorø
Since 2009 the Municipality of Sorø has used CapaInstaller – but they needed a better overview of their mobile devices as well, so in 2016 they decided to replace AirWatch with CapaInstaller MDM
Company Name: The Municipality og Sorø
Customer since: 2009
In 2015/16, the Municipality of Sorø participated in a large IT user survey via IT Optima, where in the benchmark against other municipalities they were measured to be the best – both in the user survey but also purely IT operational.
When ambitions are high and time is short
CapaInstaller MDM (Mobile Device Management) has given the IT department at the Municipality og Sorø the comprehensive view of its mobile units, which the Municipality was looking for. The users save time, everything has become easier, and the organisation has therefore become much more efficient, says the IT Operations Manager.
“I am sure we are not the only company that has tried a large number of systems before finding the tool that works. For us, it is all about having a comprehensive view and full control of security in regards to how we handle the mobile units, and these are some of the benefits CapaInstaller MDM has given us.
So says IT Operations Manager Lone Namyslo from the Municipality of Sorø, who in the spring of 2016 together with her team decided to replace AirWatch with CapaInstaller MDM.
“We have been using CapaInstaller from CapaSystems for a long time to manage our stationary computers, and we have been very satisfied with this collaboration. It is intuitive and easy to handle. It was therefore logical for us
to check out CapaInstaller MDM, as we had never really been happy with the hosted version we had from the other supplier,” Lone Namyslo continues and emphasises that she also couldn’t ignore the financial gain, which the replacement represented.
Easy to understand
The first step was nevertheless to find out whether CapaInstaller MDM was actually able to do what Sorø Municipality needed, and this soon became evident.
“A consultant came to our premises and installed CapaInstaller MDM, and since then we haven’t actually needed any help. It was easy to both implement and understand,” says IT Support Manager Rikke Bentzen, who explains that it has been much easier for Support to have a single solution handling all devices:
“The same principles apply throughout, and the transition was easy.
Support felt that AirWatch was difficult to figure out, as the system was capable of much more than what we really needed.”
A flexible and honest supplier
Sorø Municipality explained quite early in the process that they wanted to use VPP (Apple Volume Purchase Program) – a functionality which at that stage was not yet a fully developed feature in CapaInstaller MDM.
“CapaSystems was not quite ready with VPP to begin with, but it was soon developed, and it was made available to us before the actual release, so that we could roll out a new eldercare system on time. From the very beginning, it was made quite clear to us what CapaInstaller MDM could do and what it couldn’t do, and that is something we have really appreciated. We equally appreciate the flexibility we encounter; the possibility of providing input directly to the development department, and the fact that it is easy for us to contact and communicate with CapaSystems Support,” Lone Namyslo concludes.
It should be effective
As the Operations Support Wing was looking for a tool to automate parts of their operations, it was important that it became a tool that could reduce the time otherwise spent on transportation from one location to another.
Number of inhabitants: 29,400 (2019)
In 2015-2016, Sorø Municipality took part in a large IT user survey carried out by IT Optima. Benchmarked against other municipalities, Sorø was judged to be the best, both in the user survey and in terms of IT operation.
Area: 311 square kilometres
Since July 2009, Sorø Municipality has been using CapaInstaller to manage its stationary units. In spring 2016, Sorø Municipality decided to replace AirWatch with CapaInstaller MDM and now manages all devices with the help of CapaInstaller.
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