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Unified Endpoint Management
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Mads Peter Siboni, IT Operations Coordinator at the Holbæk Municipality. (Photo: Lars Olsen)
The Holbæk Municipality: New Device Management System implemented in 3 weeks only
In only 3 weeks the Holbæk Municipality had its new Unified Endpoint Management system implemented – without physical visits of a consultant. It was all launched and made ready for content from the home office and via virtual meetings
3 weeks. This is how long it took the Holbæk Municipality to have its new Device Management System, CapaInstaller, installed and ready for content from the moment the agreement was signed. The reason why the municipality was able to launch such a large-scale project in such a short time was both efficient project management and quick decision-making times in the municipality’s IT department.
It is CapaInstaller, the Danish-developed Unified Endpoint Management solution, which Holbæk Municipality now uses – a solution that 25% of all Danish municipalities also use.
Seamless implementation despite major obstacle
The launch of this extensive IT project actually did not go without its hurdles. The new Unified Endpoint Management system, which is supposed to handle the municipality’s more than 4,500 devices, was namely scheduled for implementation at the very height of the corona crisis, when the country as a whole and, in particular, all municipality offices were locked down.
The entire process therefore had to be coordinated from home offices, via virtual meetings and with a lively, common chat room, where all agreements were concluded.
”The consultant was extremely accessible throughout the entire process. This was what, in my opinion, was crucial for ensuring that everything went on so well; and, in all honesty, there is literally nothing I can put my finger on,” says Mads Peter Siboni, IT Operations Coordinator at the Holbæk Municipality and continues:
”We were greeted with so much energy and enthusiasm thoughout the entire project, and it has rubbed so much off on everyone that the process has been a pleasure for me and my team. This has made my employees super motivated to get going and has also made it a very fun job for them, too.”
Better quality and higher security
Even if CapaInstaller was not the cheapest system Mads Peter Siboni had been keeping his eyes on, it was nonetheless the system that ticked off most relevant boxes for the municipality.
After all, CapaInstaller’s implementation was not a cost-saving measure. It was rather aimed at raising the quality of the IT Department’s output to users by automating and streamlining the Endpoint Management processes and ensuring the future scalability of the solution.
CapaInstaller is a Unified Endpoint Management system that administers the centralized management of software packages and updates for all types of digital devices.
CapaSystems‘ solutions are currently used by approx. 25% of all municipalities in Denmark, just as a fair number of Norwegian municipalities have chosen to use the Danish product
PROMOTIONAL OFFER: Implementing CapaInstaller is so simple that CapaSystems currently offers to do it for FREE
“What is important to was to have a flexible system that could be adapted to our needs. At the same time, we also consider it essential to be able to easilycontact support so we can quickly and effectively deal with any problems we may encounter along the way,” says Mads Peter Siboni.
“It was difficult to get qualified support when using the previously system – but CapaSystems offers some flexibility and some functionalities that make it possible for us to get great value for money.” explains he.
Danish experience group is vital
It might sound odd, but it was actually not unimportant that CapaSystems continuously arranges user group meetings, where CapaInstaller users can share their experience, get information on and provide input for coming features to CapaSystems’ developers and consultants.
With more than 15 years in the industry under his belt, Mads Peter Siboni knows that to avoid painting yourself up into a corner where, you can neither develop yourself, nor the working methods you are using, you need external input.
The so-called “CapaInstaller User Group” was therefore also an important factor for Mads Peter Siboni when he was considering systems.
“It always gives lots of food for thought to hear how other IT departments are using the system we are working with on a daily basis. This means that we get input on how to make our workflows more efficient and how we can come closer to a more automated workflow so our employees can focus on the interesting and demanding part of their jobs and leave over all trivial stuff to the computer,” concludes Mads Peter Siboni.