As a user of our products CapaInstaller, Performance Guard, CapaPacks and Package Creator you can access
product documentation, product download, release notes, roadmap, guides and articles via our wiki at capawiki.capasystems.com
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of everyone we work with
CapaSystems product support
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Contact Support
LOG A CASE IN CAPASYSTEMS HELPDESK
All support calls should be logged via our Helpdesk using the support login, you received with your license certificate.
You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.
You will receive a log number to be used in subsequent calls or inquiries regarding your specific case.
By Email
E-mail support@capasystems.com on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30
am to 4:00 pm (CET). Support in English and Danish language.
am to 4:00 pm (CET). Support in English and Danish language.
By phone
Call us on +45 70 10 70 55 on working days, Monday to Thursday from 8:30 am to 4:30 pm and Friday from 8:30 am to 4:00 pm (CET). Support in English and Danish language.
Support on releases
If End user contacts support within normal working hours, Monday to Thursday from 8:30 am to 4:30 pm or Friday from 8:30 am to 4:00 pm, CapaSystems A/S will strive to start solving the support task at the latest 24 hours after the request has been given. If the company put the request forward outside the normal working hours, CapaSystems A/S will strive
to start working on the task at the latest 8:30 am the second working day after receipt of the request.
CapaSystems A/S supports the latest release of the product and one major release back. If latest release is 3.5, CapaSystems A/S supports only back to release 2.x. CapaSystems A/S has the right to refuse support on un-supported product versions and refer the End user to acquire the latest release. The Service & Support agreement does not cover
package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.
Please be aware that without a valid Service & Support Agreement End user has no rights to receive any Service &
Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.
Regardless of how we receive your support call, all calls will be logged via our Helpdesk using the support login you
received with your license certificate. You will receive a log number to be used in subsequent calls or inquiries regarding the specific case.
to start working on the task at the latest 8:30 am the second working day after receipt of the request.
CapaSystems A/S supports the latest release of the product and one major release back. If latest release is 3.5, CapaSystems A/S supports only back to release 2.x. CapaSystems A/S has the right to refuse support on un-supported product versions and refer the End user to acquire the latest release. The Service & Support agreement does not cover
package(s)/script(s) generated with the product and CapaSystems A/S does not warrant or support non-CapaSystems A/S products.
Please be aware that without a valid Service & Support Agreement End user has no rights to receive any Service &
Support from either authorized Reseller or from CapaSystems A/S and no right to receive Major-, Minor- or Maintenance Releases.
Regardless of how we receive your support call, all calls will be logged via our Helpdesk using the support login you
received with your license certificate. You will receive a log number to be used in subsequent calls or inquiries regarding the specific case.