Enabling users
to make better business

Performance Guard® will help you identify if, where and when
an end-user experiences IT problems
 

For any organization who aims at optimizing end-user productivity by using IT-services, CapaSystems provides a software solution which reduces IT downtime for the end-users and thus optimizes productivity by pinpointing performance issues "on the fly". 

How well would your business succeed if you always had the answers to these questions?

 
• Is there a problem?
 
• Who is affected?
 
• Where is the problem located?
 
• When did the problem occur?
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WITH PERFORMANCE GUARD® YOU WILL


• Know if, where and when a problem has occurred

• Monitor real end-user experience

• Monitor all systems for all users – all the time

• Have focus on business impact via KPI


Organizations that use Performance Guard® benefit from lower operational costs, increased productivity and increased end-user satisfaction. In addition Performance Guard® helps you optimize IT - specifically in an “end-user and business context” by providing multiple out-of-the-box measurements and reports

  

Performance Guard® is used for

• Service Desk first call resolution

• Root cause analysis

Trend identification 
• Knowledge source for proactive configuration
• Maximizing utilization of Service Desk resources
• Event drill-down to affected end-users 
• End-user Key Performance Indicator (KPI) reporting
Service Level Agreement building and monitoring

How it works

The Performance Guard® architecture consists of agents, one on each computer and a number of Front-end Servers receiving data from the agents and acting as data repositories. Data from Front-end Servers are sent to and consolidated on a central Performance Guard® Back-end Server. The view of the end-user experience is provided in real-time. 
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Performance Guard® offers quality assurance of scheduled changes by comparing the end-user experience before and after the change. The collected data helps you in assessing the return of investment (ROI) in the IT infrastructure.
 

The Performance Guard® Agent


The Performance Guard® agent is installed on each computer, where it passively monitors and collects computer performance data from an end-user perspective. Response times and other performance metrics like network traffic are measured to provide data on the entire IT infrastructure, including end-user computers, servers and routers. Measurements cover both client/server as well as web-based services. Performance Guard® collects the data locally for a predefined period and at regular intervals transmits data to the Performance Guard® Server.
 

 

Licensing model

Performance Guard® is licensed on the basis of the number of end-users computer and devices being monitored. CapaSystems offers both a perpetual license purchase with a yearly service and support fee and a subscription model including service and support.

 
 
Award winning software. Trusted by IT professionals in 120+ countries