Proximity providing value - now and in the future
Bang & Olufsen have no doubt - the decision to switch to CapaInstaller Management Solution was correct. The processes are optimized and the feeling of closeness provides security in daily life where IT simply must not stand in the way of further development of one of the world's strongest brands
Bang & Olufsens reputation is based on the development of its own unique technologies, impressive design, creative solutions, excellent quality and a strong desire to strive for perfection and making the impossible possible. That’s why it is vital that it is not the IT systems that neither restricts or slows down the further development which is so important for Bang & Olufsen since they always have to be ahead in order to maintain the status as one of the world's strongest brands.
Since the IT department at Bang & Olufsen, after 10 years of close collaboration with M-net, had to uncover the market for alternative deployment solutions their gaze was basically directed at Microsoft SCCM.
"The investment has paid off - and we have gained much more value by choosing CapaInstaller Management Solution in relation to SCCM."
Thomas Kaaber, Bang & Olufsen
- We did a pilot study testing SCCM, because we actually thought that it was the obvious replacement for M-net, says Senior Manager Thomas Kaaber, continuing:
- But with a focus on users, the client group and staff of the Service Desk we had to reconsider our initial assumption. SCCM simply delivers one large interface for everything, which we thought was confusing. Since it was not just a question of deploying Windows on our computer SCCM would only cover 30-50% of the functionalities we had via M-net. We use the system in many other contexts. It is used as a tool in our Service Desk and to the package distribution - but it is just as important, that we are able to perform license management. If SCCM was to cover these needs a 'add on' was required, whereas CapaInstaller Management Solution from CapaSystems covered all our needs with a standard solution, continues Thomas Kaaber.
B&O points out the following advantages of CapaInstaller Management Solution:
- Intuitive Tool
- Creates a great overview
- High functionality
- Unattended reinstallation is possible
- Greater user satisfaction
- Feeling of proximity
- Competent Support
- Skilled consultants
A quick look at the IT departments infrastructure makes it visible, that B&O would actually have many good reasons to choose SCCM.
- Via interaction we would be able to tie things together through SCCM and for the long term there could be some good synergies. But one thing is the future opportunities, another is the current need. The most important value was the feeling of proximity and first years outcome. We needed the opportunity to deploy in a supported environment and didn't have focus on the interaction. But with that being said, we certainly thought about the future when we implemented CapaInstaller Management Solution, since we didn't want to be locked a few years from now. That is why we chose CMS - we simply could see future opportunities in the product, explains Thomas Kaaber.
The proximity feeling weighted heavily
- We experience many positive things working with CapaSystems. The CapaInstaller User Group is a perfectly good opportunity to have dialogue with other users, and the events that CapaSystems organize gives a good impression of the people behind the product. CapaSystems do not sit in their own little bell jar and develop what they see as 'providing value' - they have a direct dialogue with the customers, says IT consultant Ulrich Haversen, who is working with CapaInstaller on a daily basis.
- Gradually as we use the product, we naturally experience things that we'd like to adapt and do more B&O-like.
And fortunately we have the opportunity to do this as CapaInstaller is developed in VB-Script. And the things that we cannot solve ourselves, we'll send to CapaSystems Support as a feature request - and it is our clear impression that they are listening to our experiences. CapaSystems assesses the requests coming in, based on whether it is something that will only give value to B&O or whether it is a request, which in fact can provide more value to the product. And the possibility of influence and dialogue makes a huge difference, continues Ulrich Haversen and Thomas Kaaber concludes:
- It's the feeling of proximity that gives value now and in future.
About Bang & Olufsen A/S
Founded in 1925 in Struer, Denmark, Bang & Olufsen a/s is world renowned for its distinctive range of quality audio, video and multimedia products that represent our vision: Courage to constantly question the ordinary in search of surprising, long-lasting experiences.
Bang & Olufsen employs over 2.000 staff members and had a turnover of DKK 2.762 million (approx. EUR 370 million) in the 2009/2010 financial year.
Bang & Olufsen manufactures a highly distinctive and exclusive range of televisions, music systems, loudspeakers, telephones, and multimedia products that combine technological excellence with emotional appeal. Bang & Olufsen products are sold by over 1.000 dealers in more than 100 countries in an extensive network of retail stores. Approximately 70% of these stores are B1-stores, which exclusively sell Bang & Olufsen products. The B1 stores account for 82% of the total turnover.
About CapaSystems
Solutions for Windows Management, Performance Monitoring and end-users satisfaction at all levels: At CapaSystems we are dedicated to creating a better overview, lowering costs, end-user satisfaction and flexibility for our customers. We do this by providing expertise and smart software that unleashes the potential of our customers IT-operation. With CapaSystems you are guaranteed a solution that fits your needs.
